Return and refund policy

Your satisfaction and your pet’s comfort are very important to us. If you are not completely satisfied with your purchase, we offer a clear and fair return policy.

Return Eligibility

  • Returns are accepted within 7 days of receiving your order

  • Items must be:

    • Unused and in original condition

    • With original packaging, tags, and accessories

How to Start a Return

  • Please contact us at contact@Klyverin.store to request return authorization

  • Returns sent without approval may not be accepted

Exchanges

  • Exchanges are accepted within 10 days of delivery, subject to product availability

  • If the replacement item is unavailable, a refund will be issued instead

Refund Processing

  • Once the returned item is received and inspected, refunds will be processed within 5–10 business days

  • Refunds are issued to the original payment method

  • Original shipping fees (if applicable) are non-refundable

Non-Returnable Items

  • Clearance or final-sale items may not be eligible for return

  • Please review product descriptions carefully before placing your order